Worked example · Mental health

PIP answers for PTSD

A worked example showing how the 12 PIP activities can be described for someone living with post-traumatic stress disorder. Every answer is written in the first person, in the plain wording assessors look for, and each one weaves in the reliability factors that decide how an activity scores.

How PTSD affects a PIP claim

PTSD is not simply being upset about something that happened in the past. It keeps the trauma live in the present: intrusive memories and flashbacks that arrive without warning, nightmares that break up night after night, a body stuck on constant alert for danger, and a strong pull to avoid every place, person or sound that might set it off. Some people also lose time to dissociation, where they go blank or feel detached and afterwards cannot account for the last few minutes. None of that is visible on a scan, and in a short assessment on a calm day it can look as though you are coping.

That is exactly why a PTSD form has to describe the cost of a task, not just whether your body could perform it. An activity only counts as something you can do if you can do it safely, to an acceptable standard, repeatedly and in a reasonable time. Dissociating at the hob or in a hot bath is not safe. A task you abandon halfway through because a trigger hits is not done to an acceptable standard. Running on two or three broken hours of sleep, with the exhaustion and poor concentration that brings, is why so many things cannot be done again later the same day. Fluctuation is judged on your worst and most common days, not your best ones, so write about the majority of days.

Two things are worth stating plainly. The first is what a trigger actually does to you: name the noise, the crowd, the smell or the date, then describe what follows in concrete terms, whether that is a flashback, freezing, shaking, panic, going blank or having to leave. The second is the trusted person you depend on. If you can only face people, appointments or leaving the house when someone you trust is with you, that reliance is a recognised difficulty, and needing it without having it counts too. Avoidance is a symptom, not a preference, so describe what you no longer do and why rather than leaving it out. The example below does this activity by activity. The DWP always makes the final decision, but describing your day accurately gives your form the strongest chance of being understood.

How your health condition affects youPIP2 · Q11
11. Mixing with other people
Does your condition affect you mixing with other people? (Put a cross in one box below)
✓ Yes
Tell us about the difficulties you have with mixing with other people and how you manage them.
My PTSD makes being around other people frightening and exhausting. In company I am on constant alert, sitting where I can see the door and watching everyone who moves behind me, so I lose most of what is being said because I am scanning the room for danger instead of listening. Crowded rooms and groups are the worst. A raised voice, a sudden noise or someone standing too close to me can bring on a flashback, and when that happens I am back in what happened to me, I freeze and go blank, and I have no proper sense of the room until it passes. Afterwards I am shaking and tearful for hours. Because of that, the only way I can be around anybody is with my partner beside me to answer for me when I cannot speak, to notice when I am slipping and to get me out and home. On the majority of days I avoid contact altogether. I do not answer the door or the phone, I have stopped seeing the friends I had, and I cancel anything that has been arranged. Broken sleep and nightmares leave me so raw that I snap at people without meaning to, which makes me withdraw further. Without a trusted person there with me I cannot mix with other people to any acceptable standard or repeatedly, and being pushed into it leaves me overwhelmed with distress.
★ Suggested descriptor · 11c · 4 points
Needing a trusted person beside you to manage any contact at all is the heart of this activity, so say what they do and what happens on the days nobody is there.
How your health condition affects youPIP2 · Q13
13. Planning and following a journey
Does your condition affect you planning and following journeys? (Put a cross in one box below)
✓ Yes
Tell us more about the difficulties you have with planning and following journeys and how you manage them.
There is nothing wrong with my memory for a route. The problem is that leaving my home terrifies me because of my PTSD. From the moment I know I have to go out my chest tightens, I feel sick and I am flooded with dread that something is going to happen to me, and that builds for hours beforehand. Outside I am hypervigilant the whole time, checking behind me and flinching at traffic, car doors and voices, so busy pavements, buses and shops are impossible because I cannot watch everyone at once. Twice I have had a flashback in the street and lost several minutes, coming back to myself with no idea how I got to where I was standing, which is why being out on my own is not safe for me. On the majority of days I do not leave the house at all. For an appointment I cannot miss I need my partner to plan it, take me and stay with me, and even then I have turned back at the front door or sat outside unable to make myself go in. Nights of nightmares and almost no sleep make all of this far worse, and after any journey I am wiped out and cannot face going out again for days. Familiar routes are no easier, because what frightens me is being out there at all.
★ Suggested descriptor · 13e · 10 points
This activity is about the distress of leaving home and following a route, not how far you can physically walk, so keep the two separate and describe your worst and most common days honestly.
The other activities

What to cover for each one. Your paid form writes the full answers for you.

Q3

Preparing food

What to mention

Explain that a kitchen full of knives, gas and hot pans is not safe when you can dissociate or be pulled into a flashback partway through cooking, and say if you have burnt food, left the hob on or cut yourself. Mention the prompting or company you need before you will start at all, and how exhaustion from broken sleep means a meal does not get made on most days. Say plainly whether you could prepare a simple cooked meal safely and repeatedly rather than once on a good day.

Q4

Eating and drinking

What to mention

This question is about getting food and drink to your mouth, chewing and swallowing it, not about cooking, so the difficulty with the kitchen belongs at the preparing food question. What can count here is needing someone to remind you or sit with you before any food goes in, because a lost appetite, nausea or going blank at the table means meals get skipped for days at a time. If eating itself is fine once a plate is in front of you, answer honestly and leave this one alone.

Q5

Managing your treatments

What to mention

Describe how sleep deprivation and poor concentration make you lose track of doses, and mention the prompts you depend on such as a dosette box, phone alarms or someone checking. Cover any therapy you are having and how draining it is, and be honest about sessions you have missed because you could not face going or could not leave the house. Explain what would happen to your medication without that support.

Q6

Washing and bathing

What to mention

Say if being undressed, enclosed or unable to hear what is happening outside the bathroom leaves you too exposed to wash, and describe what you do instead, such as a fast wash with the door open or going days without. Mention any risk in being in water when you can dissociate or lose time, and whether you need someone in the house before you will get in the shower. The point to bring out is that you cannot keep this up to an acceptable standard on most days.

Q7

Using the toilet and managing incontinence

What to mention

This one is about getting on and off the toilet, cleaning yourself afterwards and controlling your bladder and bowel, and PTSD often does not reach any of it. What can count is stress-related urgency or accidents, needing pads or a change of clothes because of them, or needing someone in the house before you will shut yourself in the bathroom at all. If none of that is true for you, answer honestly and leave this one alone, because an honest form makes the difficulties you do describe more believable.

Q8

Dressing and undressing

What to mention

Explain that on the days you are not going out nothing gets changed, so you stay in the same clothes or sleep in them ready to move, and mention how many days that runs to. Describe any prompting you need to get dressed at all, and if being undressed brings on distress or memories, say so in your own words. Make clear whether you can do this reliably without someone encouraging you.

Q9

Talking, listening and understanding

What to mention

Describe how hypervigilance and going blank mean you miss what people say and have to ask them to repeat it, especially anything detailed like an appointment or a phone call. Mention needing a trusted person with you to take in important information and answer for you when you cannot get words out. Focus on understanding and being understood rather than your hearing or your speech.

Q10

Reading

What to mention

Explain that exhaustion and intrusive thoughts mean you read the same paragraph over and over without it going in, so anything complex has to be read to you or gone through with you. Mention post left unopened because official letters set off dread, and who deals with it instead. Keep this about taking in and holding on to written information, not your eyesight.

Q12

Managing money

What to mention

Describe how poor concentration and avoidance mean bills, statements and budgeting decisions do not get dealt with, and mention anything that has been missed or gone into arrears as a result. Say who sits with you to open post, work out payments and make any bigger money decision, and what happens when they do not. Make clear whether you could manage complex money matters reliably on your own.

Q14

Moving around

What to mention

This question is only about physically standing and moving, so give the distance you can genuinely manage on a normal day and say how long you have to stop for. What can count is a physical injury left by what happened to you, or freezing or losing time outdoors so that you cannot keep going without someone with you. The distress of being outside belongs at the journeys question rather than here, so keep the two apart and let them back each other up.

Your own answers, for every activity

The tips above are general pointers. Your paid form gives you a full, ready-to-copy answer for all 12 activities, written from your exact conditions, medication, aids and bad days, not a general example. This is a worked example for PTSD; yours is written for you. £99.99 one-off.

How to use this example

This is a worked example, not a script. It shows one honest way a person with PTSD might describe their worst and most common days, so you can see the level of detail and the plain wording that assessors are trained to look for. Please do not copy it word for word. Your own answers should reflect your trauma responses, your triggers, the nights you do not sleep, the help you actually get from a trusted person and the help you need but go without, because that is what the assessment is about and that is what makes an answer ring true. Write only what you are able to write; there is no need to set down the details of what happened to you to explain what it does to you now.

Not every one of the 12 activities will apply to you. Being honest about what PTSD does not change makes the difficulties you do describe more believable, so there is no need to stretch every question. The suggested descriptor on each card is only there to show which difficulty the answer is pointing at; never write a descriptor letter or a point number on your real form, because the assessor works those out and the decision is always the DWP's. If you would rather start from your own words, tell us about your health and we will write your answers from your own conditions, in the same first-person style, ready for you to read, edit and copy onto your PIP2 claim form or AR1 review form.

K
Karol Slusarczyk
Founder, FillMyPIP · t/a Benefits Expert · ICO:00014179042

I have spent years helping people describe their conditions accurately on PIP forms, and I built FillMyPIP from that experience. Trauma is one of the most under-described things on a PIP form, because the instinct is to play it down and move on. I wrote this worked example to show, honestly, the kind of detail and wording that helps an assessor understand a real day with PTSD. I am not a solicitor, a doctor or a DWP employee, and this is guidance, not legal or medical advice.

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