Your health information is sensitive, and we treat it that way. This policy explains what we collect, why, how we protect it, and the rights you have.
Last updated: 9 October 2026
This policy explains how we handle your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The data controller is Karol Slusarczyk, trading as Benefits Expert, a UK sole trader registered with the Information Commissioner's Office (ICO:00014179042). In this policy, "we", "us" and "our" mean Benefits Expert. You can contact us about your data at support@fillmypip.co.uk.
We collect only what we need to provide the service:
The information you enter about your health is "special category" data and needs extra protection under the law. We process it only with your explicit consent under Article 9 of the UK GDPR. You give that consent by ticking the consent box before you enter any health information. We use this data for one purpose only: to generate the answers you have asked us to write. You can withdraw your consent at any time (see "Your rights" below).
We rely on different lawful bases depending on the data:
We use your data to write and deliver your answers, to take your payment, to send you the emails connected with your order, to provide support if you contact us, and to keep the service safe and working properly. We do not use your health information for advertising, and we do not build any profile of you beyond what is needed to complete your order.
The free preview needs your email address, because we send your free answer there and keep the free answer to one per person.
If you ask us to email you a free PDF, such as one of our worked examples, we use your email address to send you the link and a few emails about filling in your form. You can stop those emails at any time with the unsubscribe link in them or by replying "unsubscribe". When you choose a worked example, we use that choice only to pick the right PDF, and we do not add it to our mailing list.
Our free PIP2 form planner keeps what you type and tick, including any conditions you pick, only in your own browser on your device. None of it is sent to us, and the planner's Clear button deletes it. Its "Email me the printable planner" box sends us only your email address.
We share your data only with the trusted providers who help us run the service:
These providers act on our instructions and are bound to keep your data secure. We do not sell your data, and we do not share it with the DWP or any other third party except where we are required to by law.
We keep your data only for as long as we need it to provide the service, deal with any support or refund request, and meet our legal obligations. After that, we delete it securely.
To keep the free preview to one per person, we keep coded forms (keyed hashes, which cannot be read back) of your email address and the activity you chose, of your internet connection's IP address, of the random code in your browser's free answer cookie (see section 10), of your email address's domain if it is not a large email provider, of the description you typed if it is more than a few words and, if you list several conditions, of that list and of each condition in it (each coded on its own), with the time of your free answer and a count. Nothing else you entered is kept with them, and they are deleted automatically after 30 days at most.
Some of our providers may process data outside the UK. Where that happens, we keep transfers to those covered by appropriate safeguards, such as the UK's approved transfer mechanisms, so that your data stays protected to UK standards.
Under UK data protection law you have the right to:
To use any of these rights, email us at support@fillmypip.co.uk. Withdrawing consent does not affect any processing we did before you withdrew it.
We use essential cookies that are needed to make the site work, and optional analytics cookies that help us understand how the site is used. The optional cookies are consent-gated: they are set only if you agree, and your choice is stored under our own cookie key. You can change your choice at any time.
One of the essential cookies, fmp_fd, is set when you get your free answer: a random code with no personal details in it, signed so that it cannot be altered, which lets us limit how many free answers one browser can get. It is sent only to our own servers, cannot be read by the page and expires after 30 days.
If you have any question about this policy or about your data, please email support@fillmypip.co.uk and we will respond as soon as we can.
Tell us about your health and we will write one full activity for you, free, before you pay anything.
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